Why use Calm Mediation?

Problem solving concept word cloudCalm Mediation offers a cost-effective, flexible service, utilising a diverse roster of 50+ skilled practitioners. This, underpinned by strong ethical and professional standards, has enabled us to build a sound track record as a trusted provider of mediation, restorative justice and training services over 20 years.

Established track record

During more than 20 years of operation, we’ve helped thousands of people to resolve conflict in their lives. Originally established as CALM (Confidential and Local Mediation) in Hammersmith in 1995, we amended our name to Calm Mediation in 2016 to reflect our much wider area of coverage now.

Our client list includes several London Boroughs, large and small housing associations in London, the prison service and young offender institutions, tenants and residents associations, London Probation, the Metropolitan Police, schools and trades unions.

Our expertise has been recognised by the many public agencies, umbrella bodies and academics we have collaborated with over the years – among them the Ministry of Justice, the Mayor of London’s office, London Community Mediation Council, Canterbury Christchurch University and Cambridge University. Our restorative justice service is supported by the Big Lottery Fund.

A diverse team of skilled practitioners

Our mediation and restorative justice practitioners are trained and accredited by reputable organisations. We have more than 25 practitioners with 5+ years experience, with an average of 35 cases under their belt.  They attend our programme of CPD (continuing professional development) and are supported through regular supervision sessions.

Our practitioners come from a wide range of backgrounds. They include former or practising HR specialists, teachers and coaches, prison staff, business executives, carers, lawyers, charity directors and health workers.  In age, they range from their 20s to 80s. We are able to match practitioners to the needs of our service users as appropriate, and provide mediators during weekdays, evenings or weekends.

Ethical and professional

Our staff and practitioners uphold our code of conduct and complaints policy & procedure which put our service users’ best interests at the centre of all we do. Our code of conduct is in line with the European Code of Conduct for mediators. We have in place policies to ensure the safety of our staff, practitioners and service users; to protect the data we hold; and to ensure our work upholds the principles of equal opportunities.

We understand the needs of our customers for a professional, accountable service, and aim to conduct our activities in a business-like manner.

Cost effective

Our small operating costs and not-for-profit status mean we offer tremendous value for money to clients, especially small and medium sized organisations which do not have an internal mediation scheme.

Our clients also value our flexibility in adapting our approach where possible to meet particular needs.