Bespoke staff development

Calm Mediation workplace mediation trainingCalm Mediation provides cost-effective development courses tailored to the particular needs of organisations.

As well as training and development to support in-house mediation/RJ schemes, we provide workshops on effective application of techniques which help employees to better prevent and manage conflict in their dealings with colleagues and customers.

Conflict management workshops

  • Having difficult conversations at work tools and techniques to help staff deal quickly and effectively with disagreements or misunderstandings.
  • Customers’ assumptions and resentments tools and techniques to help staff respond constructively to unhappy customers.
  • Handling neighbour disputes objectively tools and techniques to help staff support customers involved in neighbour disputes.

Mediation training/workshops

  • Full training for prospective in-house mediatorsfor organisations wishing to train staff to provide mediation for colleagues.
  • Development workshops for in-house mediatorsa range of workshops to refresh and develop mediators’ skills and keep them motivated.
  • An introduction to mediation e.g. to support the introduction of mediation schemes.
  • Encouraging customers to agree to mediation to help employees ‘sell’ the opportunity that mediation offers to their clients.

Restorative justice training

  • Full training for prospective RJ facilitators for organisations wishing to train staff to use restorative approaches in their work.


Please contact us to discuss your needs for conflict management training.